HOW CAN I CANCEL MY TRIP?
The cancellation of trips purchased online and paid for by credit or debit card, must be done calling the number 0034 91 486 00 34 *(EXT 3) or via email: proveedores@grupochapin.com, giving the service contract code.
* Helpline: From Monday to Friday from 9am to 6pm.
HOW MUCH ADVANCE NOTICE MUST I GIVE TO CANCEL MY TRIP?
In the case of cancellations, GRUPO CHAPIN,
- Up to 2 working days in advance (Monday to Friday): We return 95% of the total.
- Between 48 and 24 working hours in advance: We return 85% of the total.
- Less than 24 working hours in advance: We return 50% of the total.
HOW CAN I CHANGE THE DATE OR TIME OF THE TRIP?
Changes to the date or time do not incur a surcharge if the changes are requested at least 2 working days (Monday to Friday) in advance of the date and time of the service.
A surcharge of up to 10% of the price of the service will be applied if the change is requested between 1 and 2 days in advance (Monday to Friday) of the date and time of the service.
If less than 24 hours (Monday to Friday) of advance notice is given, the company reserves the right to change the time or date of the service, applying the cost which the cancellation of the service may incur.
CAN I CLAIM IF THE SERVICE DOES NOT ARRIVE AT THE CONTRACTED TIME?
Chapin has a returns policy which pays the client 25% of the total cost of the service in the case of a delay of between 30 minutes and 1 hour if the delay is not justified by adverse climatological conditions, strikes, accidents or other similar causes which make it impossible to be at the meeting point at the agreed time.
To reserve the trip or service, it must be paid for at least three working days (Monday to Friday) in advance, quoting the code of the service contract as given in the quotation.