General conditions

0. OBJECT

These General Conditions regulate the acquisition of the services offered on the website www.grupochapin.com , owned by TRANSPORTES CHAPÍN, S.L. (hereinafter, TRANSPORTES CHAPÍN).

The acquisition of any of the services entails the full and unreserved acceptance of each and every one of the General Conditions indicated in this document, without prejudice of the acceptance of the Particular Conditions that may be applicable when acquiring some services.

These General Conditions may be modified without prior notification; therefore, it is advisable to carefully read its contents before proceeding with the acquisition of any of the services offered.

 

1. IDENTIFICATION

TRANSPORTES CHAPÍN, S.L., in compliance with the Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, informs you that:

  • Its corporate name is: TRANSPORTES CHAPÍN, S.L.
  • Its commercial name is: TRANSPORTES CHAPÍN, S.L.
  • Its VAT number is: B-28577971.
  • Its registered office is at: C / Laguna 3-5 – 28922 Alcorcón – MADRID (SPAIN).
  • It is registered in the Mercantile Registry of Madrid, with the following information Folio 16, Volume 5551, Section 16, Page 9225, Inscription 1ª.

 

2. COMMUNICATIONS

To communicate with us, we put at your disposal different means of contact that we detail below:

  • Tel: 914860034 – Commercial Department.
  • Email: comercial@grupochapin.com.
  • Postal address: C / Laguna 3-5, of Alcorcón, province of MADRID, with Postal Code 28922, Spain.

All notifications and communications between users and TRANSPORTES CHAPÍN, S.L. will be considered effective, for all purposes, when they are carried out through any of the means detailed above.

 

3. SERVICES

The services offered, along with the main characteristics of the same and their price appear on the webpage or vía email or telephone according to the means of communication used by our clients.

TRANSPORTES CHAPÍN, S.L. reserves the right to decide, at any time, which products and / or services are offered to Customers. TRANSPORTES CHAPÍN, S.L. can, at any time, add new products and / or services to those currently offered. TRANSPORTES CHAPÍN, S.L. also reserves the right to withdraw or stop offering, at any time, and without prior notice, any of the services offered on its webpage.

Once inside www.grupochapin.com, and in order to access the contracting of the different services, the User must follow all the instructions indicated in the purchase process, which will mean reading and accepting all the general and specific conditions set in www.grupochapin.com.

 

4. AVAILABILITY AND SUBSTITUTIONS SERVICES

TRANSPORTES CHAPÍN, S.L. is not responsible for any damages or losses that may occur in their services, if a user has missed a travel connection or if any of the transportation networks independent of Transportes Chapín, SL may cause a suspension, cancellation or interruption of their service before/during and after the provision of the services offered by Chapín Transportes, S.L.

 

5. PURCHASE AND / OR PROCUREMENT PROCESS

To make any purchase in www.grupochapin.com, it is necessary that the customer has the legal age required for such transaction.

The steps to follow to make the purchase are:

  1. Make the budget request through the area designated for that purpose.
  2. Fill in the budget information.
  3. Accept the privacy and data protection policy.
  4. Wait for the contact of our commercial department with the conditions of the reservation.
  5. Accept the contract conditions.
  6. Make the payment indicating the budget number specifying the exact amount of the later.
  7. Wait for confirmation of payment.

The contract will be stored digitally on the digital platform.

Likewise, it is recommended that the client print and / or keep a physical copy of the conditions of purchase when ordering, as well as proof of the receipt sent by TRANSPORTES CHAPÍN, S.L. by email.

 

INVOICING

Along with the start of the service provision, the customer will receive the corresponding invoice through the email provided by the customer.

For this purpose, the client consents that the said invoice will be sent to him in an electronic format via email.

 

6. DURATION, MODIFICATION, RENEWAL AND CANCELLATION OF THE CONTRACT DURATION

The contract will be provided and will have a specific duration, starting from the service at the specified date and time of departure and ending at the time of the return date and time of the end of the services.

MODIFICATION

Changes in the date or time will not incur additional costs if you request such changes at least 2 business days (Monday to Friday) before the time and date of the trip.

A surcharge of up to 10% of the price of the service will be applied if the change is requested within 1 to 2 business days (Monday to Friday) at the time and date of the trip.

If the modification is required less than 24 hours in advance (Monday to Friday), the company reserves the right to modify the schedule or date of the trip or service, applying the cost that may result in the cancellation of the service.

CANCELLATION

In case of opting for the cancellation of the trip, the conditions regarding the reimbursement of the amounts will vary depending on the date on which the cancellation occurs, establishing the following intervals:

  • Up to 2 business days (Monday to Friday): 95% refund of the service price.
  • Between 24 hours and 48 hours in advance (working days): reimbursement of 85% of the service price.
  • Less than 24 working hours in advance: reimbursement of 50% of the service price.

TRANSPORTES CHAPÍN, S.L, offers to its clients a specific cancellation policy, for any delay on the contracted time of the services booked. For a delay of between 30 minutes to one hour, Transportes Chapín, S.L. will reimburse 25% of the totality of the service, when the delay is not justified. This reimbursement will not be effective when caused by reasons that are not imputable to the company such as adverse weather conditions, strikes, accidents or any other similar causes that have made impossible for the drivers to reach the place of departure at the agreed time.

 

7. SERVICE PROVISION

SERVICES

The provision of the service will be carried out as follows:

At the time of admission, the reservation will be made, which will be two business days in advance to the provision of the same.

COMPENSATION POLICY

TRANSPORTES CHAPÍN, SL, will compensate the client for delay of the contracted time (30 minutes to one hour), by 25% of the totality of the service price, when the delay is not justified. This reimbursement will not be effective when caused by reasons that are not imputable/attributed to the company such as adverse weather conditions, strikes, accidents or any other similar causes that have made impossible for the drivers to reach the place of departure at the agreed time.

  

8. PRICES, EXPENSES AND TAXES

The prices of the services indicated by our commercial department will be charged in Euros unless otherwise stated and will be guaranteed during the period of validity of the same, except printing error and whatever the destination of the order.

SERVICES

The final prices of all services, together with their characteristics, offers, discounts, etc.. are reflected in each of the services offered in www.grupochapin.com or via phone and email consultation.

  • Services have VAT included.
  • The VAT rate is 10%.

The prices of the services may vary at any time. In this case, the price to be applied will be the one in effect on the date of placing the order. In any case, the final cost will be communicated to the customer in the electronic purchase process before the latter formalizes its acceptance.

 

9. FORMS OF PAYMENT

We offer these forms of payment:

  1. By credit or debit card

You can make the payment immediately through the secure SSL payment gateway of our Bank. If it is necessary to make any return or cancellation of the order, the amount will be refunded through the same payment card. Both personal and banking data will be protected with all the security measures established by the Organic Law on Data Protection 3/2018 and its Development Regulation in complete confidentiality.

 

 10. RETURN AND REFUND POLICY

As established by the regulations, the consumer and user will have the right to resign the contract for a maximum period of 14 calendar days without the need to indicate the reason and without incurring in any cost, except those provided in art. 107.2 and 108 of RD1 / 2007, of November 16, whereby the aforementioned text of the General Law for the Defense of Consumers and Users is approved.

This right of withdrawal/refund does not apply for:

  • Services that are already executed or started.

SERVICES

The deadline of withdrawal from the petition of services, is of 14 calendar days from the date of conclusion of the contract, and the user must dully and formerly inform TRANSPORTES CHAPÍN, S.L. If you require to exercise this desisting right, you should fill the form at the end of this document.

The exercise of the right of withdrawal results in the suspension of the service.

TRANSPORTES CHAPÍN, S.L. will communicate to the consumer its acknowledgment and receipt of the due withdrawal.

The withdrawal implies that, TRANSPORTES CHAPÍN, S.L. will proceed to refund the amount already paid by the client within a maximum period of 14 calendar days, following the same procedure chosen by the customer for its payment (provided that the service contracted is not within the exceptions indicated above).

Once we have received your request, we will contact the client to indicate the details of the return.

 

11. RESPONSIBILITY AND EXEMPTION OF LIABILITY

TRANSPORTES CHAPÍN, S.L. may suspend, withdraw either partially or totally the services at any time and without the need for prior notice. This will not affect any of the services that are already booked by registered users or services that are subject to prior contracting, which in both cases will be governed by their specific conditions.

 

12. CUSTOMER SUPPORT AND CLAIMS

To file any complaint or claim with TRANSPORTES CHAPÍN, S.L. the customer should contact the customer service department at the telephone number +34 914860034, or through the following e-mail address comercial@grupochapin.com.

According to the Resolution of online litigation in consumer matters of the EU and according to Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform that It is available at the following link: http://ec.europa.eu/consumers/odr/.

 

13. APPLICABLE LEGISLATION

The present conditions will be governed by current Spanish legislation.

The language used will be Spanish.

 

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